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Solutions for Rental Properties
From palatial homes to cozy casitas, all rental property
owners aspire to provide guests with a wonderful experience
that results in customer loyalty and referrals.
For the past eight years, Ed Meenan has worked with
homeowners and property managers in Santa Fe to enhance
guest experiences in more than 250 homes. His experience
and observations can help reduce expenses, differentiate
your property and turn satisfied customers into brand
evangelists.
Simple Solutions that Can Save You Time and Money
Over these years, and after literally hundreds of “emergency
calls”, Ed has come to identify a number of examples
of avoidable and costly service calls. And he has come
to see that the best service he can provide is to try
to eliminate your need for his services.
"As the owners of a rental property, we need
to have everything in perfect working order for our tenants. Ed took
our complicated AV systems with numerous controllers and potential
pitfalls, and created a one-button solution and easy-to-follow instructions
for every room. Ed is very sensitive to the needs of property owners,
and has come to our rescue with great results on short notice. We
consider ourselves fortunate to have Ed in charge of our property's
AV system, and we highly recommend his services to other property
owners."
- Lisa and Derek Kirkland
Bishop's Lodge Road
Santa Fe, NM
Click here to read more testimonials from Rental Property Owners & Guests.
Ed On Call, Ed On Site
Part of providing your guests with excellent service
is resolving issues as quickly as possible. That is
why when Ed receives a call he is out to the property
within a few hours.
Ed can also inventory and photograph a home's components so that if operational problems do occur, he can often resolve them via phone by consulting his database and telling the guest, "Push the 3rd button from the left." This can save the owner the cost of an on site visit.
Purchase Equipment from Ed
Owners often come to town and head to Best Buy to purchase an item on sale only to find later that the equipment isn’t compatible with their system and has resulted in a confusing array of remotes. The money they thought they saved is lost with one service call when the tenant cannot operate the system.
"I strongly suggest, in fact I plead with these owners to call me before doing anything. I can save them a lot of trouble and money if they do."
Use these links to read more about system design and buying equipment.
System Maintenance
To help extend the life of your electronics and prevent problems from occurring, Ed can break down the system, open each component, remove all of the dust and clean the contacts. Using proper cables, he can reconnect the system in a way that is most direct and easy to operate.
Instructions
With the system properly connected, Ed can create Instruction Cards that include photos of controls with clear and concise instructions. Each card includes his phone number, is laminated and left in the property. To view a sample Instruction Card, click on the thumbnail below.
Have Ed Check Up After Guests Check Out
Guests have been known to change passwords to the wireless network, disconnect DVD players in order to connect Playstations, and depart without restoring the system to its original condition.
For property owners that want to provide an impeccable guest experience and prevent expensive service calls, Ed will visit the home between tenants to confirm that everything is operating properly and is ready for the next guest.
Every property is different and as such, the services needed and costs will vary. Ed is happy meet with owners and property managers, conduct a needs assessment and discuss his services and fees. To initiate a meeting, click here.
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Click
here to see what
Rental Property Owners, Guests and Management
Companies are
saying about Ed.
"Ed Meenan is the "man
of the hour!" We
count on Ed from the smallest Internet connection
challenge to the largest home theater installation
– complete with user instructions and the best
customer service in the business!"
– Todd Davis
Casas de Santa Fe, Inc.
"I have been working with Ed Meenan for 6 years. He is the man we call for all electronics -
TV, Music and Internet - he is professional, and an expert in his field. One call and he responds promptly and efficiently
and he communicates. There is no one better."
– Marilyn Proctor
Kokopelli Properties
"The Management Group calls on Ed Meenan for all of its Audio, Video, Computer and Internet needs.
He is professional, resourceful and available to respond quickly with excellent communication. His proficiency is second to none!"
– James Dominick
The Management Group
Click on the logos above to visit
these management companies'
web sites.
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